What to expect
The same place name can mean two different arrivals. For your hotel, establish where you and your luggage will be dropped off; for a train, the exact station and required arrival time matter. Put the complete destination in your transport request, not just Ollantaytambo.
How it fits into a journey
Agree pickup, baggage and drop-off with your chosen provider. For an onward train, first check which transfers your ticket already includes.